The following was received from District 3 Leadership:
In an effort to address issues with the BST Uniform Program in the most efficient and
timely manner, the following procedures have been implemented.
When an employee has any BST Uniform Program issue, whether it is in regard to
timeliness of delivery, quality, wrong items received, account balances or replacement of
items damaged on the job, they should report the issue to their 1st level supervisor. Labor
Relations has advised District 3 that each AT&T Vice President with employees
participating in the BST Uniform Program has a Point of Contact/Subject Matter Expert in
their chain of command who is responsible for all BST Uniform Program issues and 1st level
supervisors should refer any Uniform Program problems to that POC/SME.
If there is no resolution after an issue has been reported through the 1st level manager, the
Local should escalate the issue to their Staff Representative. Staff Reps will address the
issue with their Labor Relations counterparts to resolve any issues.
Any BST Uniform Program issues that cannot be resolved using the process above will be
escalated by Staff Representatives to the District 3 executive level.